Policies
Policies
Payments will be charged before or immediately after the massage service. Payments will be sent via link to your mobile device, presented as a QR code, or sent as an invoice to be paid by or at time of appointment. Invoice accepts Applepay, Amazon pay, card, amongst other accepted payments.
On the first occasion you find service was not satisfactory, 100% of payment will be refunded. If you choose to book a service with Blackout Massage again, you are going in with undeniable knowledge of experiencing the provided services and won’t be refunded a second time. Refunds take 5-10 business stays to appear on your bank statement, depending on your bank or card issuer.
First cancellation within 24 hours of scheduled appointment time, is excused. Full refund if session is paid in advance. If you're able, please reschedule.
After the second cancellation within 24 hours, future services will be charged half up front at the time of booking, and the remaining balance charged at the time of scheduled appointment. Half refund if session is paid in advance.
The third cancellation within 24 hours will result in being charged the full amount at the time of booking for future services.
As a solo mobile massage therapist, I travel between clients and work in close contact. To protect everyone’s health, I follow a strict sick policy:
If You’re Sick:
If you’re feeling unwell—experiencing symptoms such as fever, chills, cough, body aches, nausea, sore throat, or anything contagious—please cancel or reschedule. I will waive all cancellation fees due to illness, even within 24 hours.
If I’m Sick:
If I’m showing any signs of illness, I will cancel or reschedule your appointment immediately. You’ll receive a full refund or the option to reschedule—whichever you prefer.
Thank you for helping me protect the health of every client I work with. Let’s keep each other safe and well.
Each promotion is subjected to their own expirations, if any. Each promotion is subjected to their own limitations as to how long or short it runs. Each promotion is subject to apply to its own audience, whether that is: current clients, new clients, specific individuals, specific employments, or age specific.
If receiving a discount code from a promotion, it can be applied during the checkout process by client or massage therapist. Each code is subjected to their own expirations, if any. Each code is subjected to their own limitations as to how many times a code can be applied and redeemed. Only one discount can be applied at the time of purchase.
An occupational discount code will be provided to client after a verified form of occupational ID is supplied.
1st responder, military, amd teacher discounts can be redeemed at all sessions without an expiration date for the foreseeable future.
Blackout Massage reserves the right to terminate any client, for any reason, and at any time. including during a massage service. If termination occurs at a current massage appointment and you are charged for that service, no refund will be granted. All future services will promptly be cancelled. If any services were paid for in advance, excluding a in-progress service, a refund will be granted.
Blackout Massage reserves the right to terminate any client involved with harassment of any kind. Harassment includes, but not limited to:
Sexual
Physical
Emotional
Verbal
Digitally
Effective Date: June 16, 2025
Thank you for visiting my website. I value your privacy and am committed to protecting the personal information you share with me. This Privacy Policy outlines how I collect, use, and protect your information.
When you fill out my client intake form (via Google Forms), I collect the following information:
Full name
Phone number
Email address
Home address
Any other information voluntarily shared for booking and service purposes
I use this information strictly to:
Contact you to schedule or confirm appointments
Travel to your location to provide massage therapy services
Maintain accurate records of appointments for business purposes
Your information is never sold, shared, or disclosed to third parties. It is used solely by me, the sole practitioner, for the purposes mentioned above.
I do not discuss your services publicly, use your name in testimonials, or post promotional content about you without your express permission. If granted, any shared details will remain minimal and respectful of your privacy.
Your responses through Google Forms are stored securely on Google’s servers. I take reasonable precautions to ensure your information remains safe and accessible only to me.
In order to provide mobile services efficiently, I also store your name and home address in my phone’s contacts so I can easily access it for GPS navigation when traveling to your appointment. This information is kept private and is not shared with anyone. I take care to ensure my phone is secure and protected with a passcode or biometric lock.
By submitting your information through the intake form, you consent to the collection and use of your information as outlined in this policy.
If you wish to view, update, or request deletion of your personal information, please contact me directly at blackoutmassage@gmail.com.
This privacy policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.
Contact
If you have any questions or concerns about this policy or how your data is handled, please contact me at:
Athena Vasquez
Blackout Massage
blackoutmassage@gmail.com
As part of growing Blackout Massage, I occasionally share photos, videos, or testimonials to highlight my work and build trust with potential clients. Your privacy, comfort, and consent are always my top priority.
I will always ask for your permission before using any photo, video, audio, or quote involving you. This includes content shared on:
Instagram (posts, reels, stories)
Facebook or TikTok (if applicable)
Google Business
My website
Promotional materials or other online platforms
You have full control over what is shared. If you prefer to stay anonymous or not be featured at all, I will absolutely respect that—no explanation needed.
With your consent, I may share:
Photos or short videos during or after a session (e.g. stretching, cupping, or massage setups)
Testimonials or reviews (written or verbal)
Behind-the-scenes footage of mobile setup
Educational tips or recovery-focused clips featuring your session
You can change your mind at any time. If you've previously agreed to let me share something and later decide you’d like it taken down, just let me know and I’ll remove it promptly—no questions asked.
Last updated: July 13, 2025
Thank you for choosing Blackout Massage. I’m a licensed solo mobile massage therapist providing professional, therapeutic bodywork focused on recovery, performance, and wellness. By using this website or booking a session, you agree to the following:
Massage therapy is intended to support your overall well-being, but it is not a substitute for medical diagnosis or treatment. I do not diagnose conditions, prescribe medication, or offer medical treatment. Please consult a licensed healthcare provider for any medical concerns.
For your safety and the best possible care, it’s important that you share any relevant health information before your session—including injuries, medical conditions, recent surgeries, allergies, or if you’re pregnant. Your honesty helps me customize your session appropriately.
All sessions are strictly professional and therapeutic. Any inappropriate behavior will result in the immediate end of the session, and full payment will still be required. I reserve the right to refuse service if I feel unsafe or disrespected in any way.
Massage therapy may improve mobility, reduce tension, or enhance recovery—but results vary for every body. I cannot guarantee specific outcomes.
As a mobile therapist, I bring the massage experience to you. Please ensure there’s a clean, safe space available for setup. If your location is not suitable or safe to work in, I reserve the right to cancel or reschedule the session.
By booking a session, you acknowledge that massage involves touch and physical manipulation of the body, and you voluntarily assume all risks. You agree to release Blackout Massage from liability for any injury, discomfort, or dissatisfaction, except in cases of proven gross negligence.